The following applies only if you are an individual subscriber who registered for your paid subscription: your subscription includes a 24h money back guarantee. If you are dissatisfied with your subscription for any reason, you can receive a full refund of the applicable Fees you paid if you cancel your subscription within 24h following the activation of your licence (time of payment of the applicable Fees) and answer STRATINTERVIEWS’ cancellation questionnaire.

To request a subscription cancellation, you must be logged-in and send a message via the Support page contact form. STRATINTERVIEWS will then put your licence on hold and will send you the cancellation questionnaire within 7 calendar days. The filled-in questionnaire must be sent back to [email protected] within 14 calendar days. Upon reception, the refund will be processed within 30 calendar days.

This money back guarantee applies only to new individual subscribers who registered for a paid subscription and does not apply to any subscriber who breaches any term or condition of this Agreement.